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Delivery and Returns

**FREE UK DELIVERY FOR ORDERS OVER £50**

UK NEXT DAY DELIVERY ORDERS BEFORE 3PM

Delivery Options

FREE UK delivery (orders over £50)

£3.40 UK standard Royal Mail delivery

£6.90 UK next day delivery (orders before 3pm)

£8.60 Europe Royal Mail delivery

From £14.90 international delivery**

**Actual delivery costs will be calculated on check out determined by the delivery address

Terms of Delivery

At Pritzy we want to make sure that you receive your order as quickly as possible, with a simple and satisfying shopping experience. Read our terms of delivery below:

  • A typical order will take approximately 3 days to arrive, depending on the chosen delivery option and the postage service in your geographical area. 
  • We aim to dispatch all orders within 2 working days.
  • If items are needed sooner than 3 days, contact us to make alternative arrangements by courier.
  • If payment has been made for a next day delivery, we will dispatch the order the same working day if received before 3pm, or the next working day if the order is received after 3pm (excluding bank holidays and weekends). 
  • Some deliveries outside of the UK may be subject to import duties and taxes upon arrival to the specific country. We do not pay import or customs taxes for any purchases.
  • International customers are responsible for the payment of any duties or international taxes.  We do not have any control over these costs and cannot provide a calculation of their amount. 
  • International customers are advised to contact their local customs office before placing orders
  • Pritzy and the customer must comply with all applicable laws and regulations of the country for which the products are destined. We will not be liable for any breach of any such laws.
  • Unless specified on the website, the items shown are in stock, which means you can order in confidence knowing that the items will be dispatched and posted to you in within 3 working days.
  • For any reason if there is a delay with an item we will contact the customer with via phone or email and provide an update and expected date of delivery. 
  • Items which are not in stock will usually be marked as such and may be available to place a waiting order.
  • Email us if you are interested in a particular item that is listed as out of stock, we will aim to answer with an estimated date of delivery.

Returns

  • If an item is defective you may return it within 28 days of sale, with proof of purchase.
  • We are happy to offer an exchange within 28 days of sale, with proof of purchase.
  • We will give a full refund within 14 days of sale, with proof of purchase, if you are not satisfied with your purchase for any reason.
  • Returns of all items should be in their original packaging.
  • When returning items we strongly recommend that you obtain a proof of postage as we do not accept responsibility for items that are lost.
  • Return Address: Pritzy Ltd. Studio 28 Hatherley Mews, London E17 4QP
 
  • For defective items, we will also reimburse the cost of the return delivery once we have received the items.
  • We will send an email confirming receipt of goods and refund details usually within 24 hours of items being received.
  • We will refund using the same method of payment used for the original purchase. If a credit or debit card is used it will be credited.
  • Any item that has been engraved or customised cannot be refunded unless they are defective.
  • Many of our products are extremely fragile and require extra care. We will not accept responsibility for items that have been mistreated.
  • We advise that if you have any questions on how to care for a product to contact us.

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