At Pritzy we aim to provide an enjoyable shopping experience and high quality products. However, we understand that sometimes a product may not meet your expectations in size, colour or otherwise. Below we have outlined what to do if you decide to return an item.
Contact usas soon as you decide to return an item or cancel your order for any reason.
You may exchange or refund your items within 14 days of the delivery date.
All items should be returned in their original packaging.
When returning items, we ask that you obtain a proof of postage as we do not accept responsibility for items that are lost in transit.
We will send an email confirming the receipt of items returned to us.
We will email the exchange or refund details usually within 24 hours of items being received by us.
For returned items, we refund the cost of the items only, excluding the shipping cost, unless the item was received defective then we will issue a full refund or exchange at no additional cost.
If an item is received defective we will ask you to email us photographs showing the damage. You may return it within 14 days of the delivery date.
For defective items we offer a replacement at no additional cost, once we have received the defective items.
If an order is cancelled before it is dispatched we will issue a full refund.
If an order has been dispatched, it can no longer be cancelled. Once the item is delivered it can be sent back to us and refunded or exchanged within 14 days.
We refund using the same method of payment used for the original purchase. If a credit or debit card is used it will be credited. It may take up to 10 business days for the refunds to clear depending on your bank.
Personalised items: Any item that has been engraved or customised cannot be exchanged or refunded unless they are defective.
Many of our products are extremely fragile and require extra care. We will not accept responsibility for items that have been mistreated.
If you have any questions on how to care for a product to get in touch.
