Who We Are

Pritzy Ltd. company number 08580631. Registered with Companies House in England, UK. Registered address: Studio 28 Hatherley Mews, London E17 4QP. VAT number 452564782.

Our website address is: https://pritzy.com

References to “Pritzy”, “the Company”, “we”, “us”, “our” and “ours” in this policy means Pritzy Ltd.

The terms “you”, “your” and “yours” when used in this these terms and conditions mean any user of this website.

Please read the following terms on the use of this website and our business.

Accuracy of Content

Whilst it is our intention to keep our website, our products and services information up to date and error free, occasionally product descriptions and pricing errors or inaccuracies may occur. If we discover an error after you have submitted an order to us, we will contact you informing you of the error and offer a full refund or other available resolution. We will also correct any errors on our website, such as a product description or price. We will not be held liable for errors or inaccuracies and will not be obliged to supply goods with an inaccurate price or description. Product sizes are approximations only and not exact.

Conditions of Sale Policy

Delivery of products is subject to availability. Although we attempt to keep our website products availability up to date. Availability can change at any time due to circumstances beyond our control. Prices may also need to be altered at any time or value added tax (VAT).

Orders Policy

All orders made on our website are subject to our acceptance. We have the right to reject an order. If an order is rejected at any stage during the order process before delivery, we will notify you of the order rejection via email. When the order is received you will receive an acknowledgement from us. If your order is accepted you will receive confirmation of your order being dispatched which forms a contract between us. You are required to check emails received from us for accuracy to ensure your information has been recorded correctly, such as the delivery address and product information. You should let us know immediately if there are any errors. We will not be responsible for errors once the order confirmation and dispatch information have been sent to you via email. Ownership and title of the goods will pass on to you upon delivery.

Pricing Policy

For our products on sale, our ‘WAS’ price is the previous highest price of a product for 28 days or more, unless stated otherwise. Some products may have had a previous lower sales price in other periods. We aim to operate using fair commercial practices that do not mislead or misinform our customers. Pricing details for a particular product are available on request.

VAT Policy

The Value Added Tax (VAT) is included in our product prices at 20% where appropriate. Alterations to the rate of VAT may cause price changes at any time. Our VAT number is 452564782.

Discount Codes and Special Offers

All promotional codes, discount codes, vouchers, special offers or discounted or sale products can be terminated at any time. Discount codes can only be applied to non-sale products or full priced products. Discount codes are permitted for one time use per customer. Any violation of this may result in the order being rejected. All discount codes are a good will gesture and can expire at any time without notification.

Product Images

Some images of products are of a sample product only and not of the actual product that you will receive, hence they may be a slight variation to the product you receive. Sometimes the colour in the image may be slightly different to the actual product, as it may be difficult to show the natural colour of a product in photography due to variations in lighting etc. We will always try our best to provide you with images and a description that offer a true reflection of the actual product.

Product Quality

All of our products are checked for quality before they are dispatched. But in instances where you are not happy with your purchase, we are happy to refund within 14 days of the delivery date.

Returns Policy

We are happy to exchange when we can. We will do our best to offer you the same or a similar product if you prefer to exchange. However, many of our products are unique and are not replaceable. We will accept returns for most items within 14 days of delivery. Find out more about returns and refunds.

Product and Service Reviews

We aim to provide a quality product and service at all times. We welcome honest and genuine customer reviews based on their experiences with our products and service. These reviews may be published publicly with a customer’s first name for reference or anonymously.

Blog and Comments

Our blog is for recreational information purposes only. It is not intended to offer professional advice or official policy. The blog is a friendly community and open to all genuine posters and readers with positive motives. Comments are moderated and monitored for spam and profanities that will be removed. For questions regarding the blog, email: blog@pritzy.com.

Our Data Policy

We take your privacy seriously. Read about our privacy policy and how we process your information.